Customer POLICY NOTE for Online sales from www.herolectro.com (For order of E-bikes, Cargo e-bikes & Accessories)
Hero Lectro is pleased to offer Free Delivery Service on its e-bike(s). You can expect delivery of your purchased e-bike(s) within 8 days of order confirmation from us with the following terms and conditions:
Free cancellation, till the time e-bike has not been shipped. Cancellation post-dispatch of the e-bike to customer’s place is not acceptable.
Return shipping charges should be deducted from the refund amount mentioned as below INR 999/- inclusive of GST in case of NCR, Metro & selected cities# INR 1999/- inclusive of GST for PAN India Location except NCR, Metro & Selected cities#
Exchange is applicable for manufacturing defects only according to stock availability of the product with company. The customer has to initiate exchange request within 48 hours of receiving the product. Any request for exchange of the e-bike/product shall be at the sole discretion of Hero Lectro. In case of an exchange being approved by Hero Lectro, all items must be returned in their original condition along with the following:
In case desired product is not available in stock: Customer can choose alternate model, pay the shipping cost as below. Differential cost will be adjusted as per the product selected.
REFUND: After receiving your return and inspecting the condition of the e-bike, we will process your refund. Please allow at least 15 working days from the receipt of your item to process your return. Refund is processed through respective banks thus will be credited to customer’s account as per Bank’s standard processing time. However, we will notify you by email when your refund has been initiated.
Hero Lectro E-bikes & it’s authorized retail partners will be delivering the customer orders based on serviceability in certain areas which are serviceable by logistic partners in India only. Customer will be charged shipment charges as per rates mentioned in below table
| CART VALUE (INR) | SHIPPING FEE (INR) |
|---|---|
| 0 - 499/- | 99 |
| 500 - 1499/- | 149 |
| 1500 - 3000/- | 249 |
| Above 3000/- | 300 |
* J&K, Sikkim and North East India delivery charges would be INR 1000/- above INR 3000/- cart value due to additional shipping charged by logistic partners. Hero Lectro E-bikes reserves the rights to cancel or refund any order if it’s received from areas which are unserviceable due to any reason beyond its control i.e. (not limited to) Natural disaster, Riots, acts of god, change in serviceability provided by logistics partners, without any prior notice. Standard shipping time for accessories is 7-10 days.
Return pick up will be arranged for products which are delivered with manufacturing defects or wrong product. Customer is required to reach out to Hero Lectro customer care via email ([email protected]) or call(8929705159) with photos of defective/wrong delivered product to initiate reverse pick up. Customer needs to pack the product with all tags and in box contents in original packaging for reverse pick up A replacement order will be generated for approved returns and customer will be notified about it
Free cancellation* (Till the time accessories has not been shipped) Cancellation post-delivery of the accessories at customer place is not acceptable. Refund is processed through respective banks thus will be credited to customer’s account as per Bank’s standard processing time.
The E-bikes will be delivered to the customer in 95% assembled condition*. The customer needs to do following: