We, Hero Lectro, A division of Firefox Bikes Pvt Ltd. ("Company") sell its E-Cycles ("Product") through its network of authorized dealers, to be free from any defect - both in material and workmanship, under normal use, subject to the following terms & conditions:
| Components/ Aggregates |
Warranty Period in Month |
| Main Frame |
- 60 months from Date of Purchase*
- (Extended warranty till Lifetime upon E-cycle
- registration on Warranty page within 7 days of Purchase)
|
| Battery |
- 12 months from the date of purchase*
- (Extended warranty till 2nd year upon E-cycle
- registration on Warranty page within 7 days of Purchase)
|
| Motor |
12 months from the date of purchase |
| Controller |
12 months from the date of purchase |
- Electronic Handlebar controls,
- Electrical connection, Battery
- Charger, Lights & Lighting
- System
|
6 months from the date of purchase |
*T&C Apply. Any type of accessories (Bags, Horn, RVM etc.) are not covered under warranty
All Claims and queries can be made at [email protected] or call us at 8929705159. To help process your claim or query as quickly as possible please provide a proof of purchase, frame number and images to support your claim and any other information you can provide is always helpful.
If any manufacturing defect(s) is found in our product, the Company will repair or replace the defective part(s) with new part(s) or equivalent at no cost, provided the Product is within warranty period and the malfunction is caused due to faulty material or workmanship during manufacturing. The decision to replace or repair the defective part will rest solely with the Company. We also reserve the right to use parts of the same or a different make as the defective part replacement, as per availability.
All replaced parts under warranty must be returned to the Company and will be our property. Parts replacement will be subjected to below terms & conditions:
- The Company or our authorized dealers will repair or replace only the parts that are failing due to faulty material
- Only the Company or its authorized dealers can repair, service or assemble/ reassemble Product and it shall be the responsibility of the customer or purchaser to bring the faulty Product to our dealer premises
- This warranty does not cover corrosive parts, plastic, PVC and rubber components or the accessories adding to the decorative value of the Product
- Photocopy of sales invoice and serial number of the Product has to be shared with Company
- Battery used in Product is special application battery meant only for electric cycles. Do not use these for any other application or product
- Company reserves the right to change or withdraw any or all terms of battery warranty without any prior information
- All Product should be periodically checked as per the recommended service schedule by our authorized dealer for indications of potential failures including cracks, wire damage, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Product.
- All Mechanical parts are only covered for Manufacturing Defects. There is no warranty period on handlebars, stem, bearings, drivetrain parts, brakes, wires, wire housings, tyres, tubes, rim or wheels, hubs, seat or saddle, seat post, clamps, grips, headset parts, pedals, brake callipers, bottom bracket, disk, brake pads and mudguards.
- Since Lithium ion batteries have the tendency of self-degradation, Hence Mileage per charge will reduce with ageing. Reference chart for the same is as follows:-
| S.No. |
Tenure (Months) |
Tentative mileage (%age) |
| 1 |
0-12 |
85-100% of Claimed Mileage |
| 2 |
13-18 |
75-85% of Claimed Mileage |
| 3 |
19-24 |
60-75% of Claimed Mileage |
This warranty is not applicable in any of the following conditions:
- If any repair work is carried out by any Unauthorized dealer or personnel or irregular maintenance
- If any special equipment or accessories added by the customer with an intention to enhance the performance, speed or comfort of the Product, is not included in this warranty. In the event of any such alteration or addition, the warranty will stand null and void
- If photocopy of sales invoice is not received with defective Product, warranty will be counted from date of manufacturing till define time period as above
- Fading of parts like paint, stickers and plastic parts due to direct exposure of sunlight
- This warranty is void in its entirety by any modification of the frame, fork or components. This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of warranty. This warranty extends from the date of purchase, only to the owner and is not transferable. Transportation cost and labor charges incurred in the replacement of parts are not covered under this warranty.
- The Company is not responsible for loss or damage whatsoever (including incidental or consequential damages) arising from use of the Product. Any claims under this warranty must be made through an authorized dealer
The warranty stands null and void if :
- The serial number /identification code is deleted, defaced, altered, effaced or removed
- Used for more than permissible load
- Used for stunts, competition or jumping, acrobatics, bicycle moto–cross, dirt biking or similar activities as all units are not designed or intended for such purpose or usage
- Any kind of tempering observed with the parts/Product
- Modified/altered components for any specific use other than a personal transport
- Transportation, delivery, labour and handling charges incurred in the replacement of parts are not covered under this warranty, and shall be borne by the customer.
- This warranty is void in its entirety by any modification of the frame, fork or components
- Resold to any other person/company
- Damage caused by an accident or malfunction or misuse caused to the Product by the acts of persons, intentional or otherwise, including but not limited to misuse or mishandling, fire or any act of God
- Nonfunctional due to natural wear and tear, ageing, defect resulted from misuse/ improper handling or negligence by the rider or Product is altered by component parts substitution or used for rental or any other commercial uses.
- Not operated, not charged or maintained as per guidelines
This warranty is valid only within the geographical boundaries of Republic of India. Company reserves the right to change this warranty policy at its sole discretion without any notice. In case of any dispute with the customer, courts of Gurgaon shall have exclusive jurisdiction to settle any dispute.
